Marta Survilo is an accomplished operations and customer experience leader with over a decade of experience scaling teams, driving service excellence, and leading digital transformation across fast-growing fintech and logistics companies. Currently VP of Customer Experience & Operations at TransferGo, Marta is known for building high-performing, multilingual support organizations and implementing scalable processes that enhance both operational efficiency and customer satisfaction. Her career includes executive roles as COO at Spotos and OKEO, and leadership positions at Girteka Logistics and TransferGo, where she has repeatedly led cross-functional initiatives that align technology, product, and customer service to drive growth. Marta’s approach blends strategic vision with hands-on execution, always putting the customer at the center of operational decision-making.