Whitney is a seasoned Business Systems Analyst with deep expertise in implementing and optimizing customer support platforms such as Salesforce Service Cloud and Zendesk. Over the past four years, she has successfully led cross-functional initiatives that transitioned support teams to more efficient systems—reducing ticket volumes and significantly improving agent performance. Known for driving technological solutions that enhance operational efficiency and customer satisfaction, Whitney leverages automation and data analysis to streamline processes and deliver measurable impact. Her passion lies in improving service delivery and enabling organizational growth through scalable, user-friendly systems that align with both business objectives and customer needs.