As support teams face increasing ticket volumes, maintaining oversight and resolving negative interactions becomes more challenging—but the stakes for customer retention and satisfaction are higher than ever. This session explores how AI-driven sentiment analysis empowers teams to identify trends, proactively resolve issues, and maintain quality assurance at scale. Learn how AI tools uncover actionable insights, enhance agent performance, and inform cross-departmental collaboration while reducing manual workloads. Discover real-world examples of how sentiment data drives product improvements, strengthens customer loyalty, and creates a holistic view of customer health with tools like the Support Health Score. Transform your customer support with insights that truly prioritize what matters. Key Takeaways: - AI empowers proactive support and collaboration across teams. - The Support Health score is a powerful tool for identifying at-risk accounts. - Investing in AI for customer sentiment analysis creates long-term operational and strategic benefits.