Burak Kebapci is a senior support and integration leader, technologist, and author specializing in AI driven support systems, enterprise delivery, and operational excellence. He is the author of Building Agentic Systems for Support Leaders, a practical guide for modern support organizations looking to design, deploy, and scale intelligent agentic systems. Burak has led complex integrations and support transformations across large scale financial institutions, technology platforms, and enterprise environments. Over the past decade, he has worked hands-on with support, delivery, and incident management teams, helping them move from reactive workflows to structured, autonomous, and outcome driven systems. His work focuses on bridging real world support leadership challenges with applied artificial intelligence. Through frameworks, real examples, and production ready patterns, Burak helps support leaders understand how to safely introduce agentic AI into critical workflows without losing accountability, trust, or human oversight.