Kris is a senior executive with over 20 years of experience leading global customer organizations (both cost centers and profitability) across the entire customer journey. He has expertise in managing Enterprise Technical Support, Sustaining Engineering, Customer Success, Software Delivery for SaaS, Cloud, IoT, Virtualization, and Hardware solutions. Kris thrives on leveraging AI, Analytics, and cross-functional collaboration to enhance customer experience and drive revenue growth through improved loyalty and NPS. He is proficient in change management, M&A integration, and restructuring initiatives to scale.