Mike
Dry
VP of Customer Success & Support
Dealfront
Mike is an ambitious and strategically-minded VP of Customer Success and Support with a passion for managing remote teams in challenging and fast paced environments. Currently, he leads a Customer Success team of 41 professionals across Customer Success Management, Customer Engagement, Customer Support and Customer Success Engineering.
24 October 2024 12:00 - 12:30
Fireside chat- Copilot vs. Autopilot: Balancing Automation and Human Connection in Customer Support
Join this engaging discussion on finding the right balance between automation and the human touch in customer support. Explore how tools like AI copilots can enhance efficiency without losing the personal connection customers value. Gain insights into leveraging automation while keeping empathy and relationship-building at the core of your support strategy.
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