At Wellhub (Gympass), Minh leads Customer Experience (CX) for the US market, driving operational excellence, optimizing omni-channel support, and overseeing the global NPS program. With his Lean Six Sigma Black Belt certification, Mihn has successfully implemented initiatives that have substantially enhanced productivity and customer engagement, thereby driving transformative changes within the organization. By leveraging his experience with customer journey mapping, it has also helped him develop initiatives focused on improving processes, people, and technology to yield the best in class customer experience.