AI isn’t just automating support — it’s exposing the cracks in how support organizations were designed in the first place. As AI agents take on triage, resolution, and decision support, expectations around speed, quality, and accountability are shifting fast. Traditional models break when humans are removed from the loop without a clear redesign of roles, guardrails, and ownership. This session introduces The Human Protocol™, a 7-pillar framework for building AI-enabled support organizations where humans remain accountable for outcomes while AI handles cognitive load. You’ll learn where AI should operate, where it should never act alone, and how to design governance, escalation paths, and trust into your model before you scale. Because in AI-driven support, the real KPI isn’t efficiency — it’s sustained customer trust.