Support is no longer a reactive function, it’s a strategic capability. This panel brings together leaders in customer and technical support to explore how AI has reshaped team structure and discuss the new skills and talent profile required of today's support agents. The discussion will dig into the practical realities leaders are navigating today: - What does “upskilling” actually look like when AI handles first-line queries? - How do teams blend troubleshooting, data literacy, product knowledge, and customer empathy into one role? - Are Customer Support and Customer Success converging, or do they remain fundamentally different disciplines? Expect candid perspectives from leaders who have redesigned roles, introduced AI-augmented workflows, and rethought career paths to build more adaptive, resilient, high-impact support teams.