Every support leader is being asked the same question: Is AI actually paying off? This panel brings together customer support executives who have moved beyond pilots and into measurable, operational results. The conversation will unpack: - How to quantify productivity gains from automation and workflow intelligence - Real examples of reduced handle time, better deflection, and higher customer satisfaction - The hidden ROI drivers (ie. agent confidence, accuracy, and operational predictability) - How leaders are framing AI investments to their CFOs and boards - What “continuous improvement” looks like when AI is embedded inside every support process This is a practical, metrics-first conversation for leaders who want to demonstrate value, not hype, and build a support function that scales smarter, not bigger.