Paul
Faure
Director, Customer Care
Dealfront
Paul is a professional with experience in people management, skilled in leadership, compliance and sales with a strong work ethic; self-directed and resourceful with great communication and analytical skills. He is passionate about change management and professional development, both personal and of others.
24 October 2024 12:00 - 12:30
Fireside chat- Copilot vs. Autopilot: Balancing Automation and Human Connection in Customer Support
Join this engaging discussion on finding the right balance between automation and the human touch in customer support. Explore how tools like AI copilots can enhance efficiency without losing the personal connection customers value. Gain insights into leveraging automation while keeping empathy and relationship-building at the core of your support strategy.
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