In this fireside conversation, two leaders who oversee both Customer Success and Customer Support will share how AI is transforming the way these functions operate, both individually and together. They’ll unpack: - How automation is eliminating boundaries between reactive support and proactive success - Which tasks AI can safely take off each team’s plate, and what must remain human-led - How they structure, coach, and incentivize teams when the traditional “support vs. success” divide no longer applies - Real examples of AI improving handoffs, customer insights, and overall experience This session offers a rare look at the operational realities behind managing a unified post-sales organization, and how AI is accelerating the movement toward a more integrated customer experience.