Customer Support teams today are under immense pressure to use AI to resolve tickets faster, minimize customer touch points, and create genuinely delightful customer experiences. In this session, Rapid7's VP of Global Customer Support, Rahat Nehal, and Ask-AI’s North American General Manager, Josh Solomon, will discuss how Rapid7 started its Enterprise AI journey in Customer Support and launched ROI-positive use-cases in weeks (not months). You’ll see hands-on examples of how Rapid7's Support agents automated core workflows like ticket summaries, feature requests, customer responses, and new knowledge creation. By the end of this session, you’ll have a clear sense of: * The latest advancements in AI for Customer Support teams * A proven process for rolling out AI for your Support team in <30 days * Practical and immediately actionable AI use cases for your Support team * Watch-outs and pitfalls to avoid Recently shortlisted by the CSC for AI Innovation of the Year, Ask-AI’s Enterprise AI platform is powered by Google Gemini and integrates seamlessly with Google Cloud and 100+ other software tools.