Alex Turkovic is a customer success leader known for driving over 120% Net Revenue Retention (NRR) and enhancing Customer Success Manager (CSM) efficacy for early to mid-stage startups. With 17 years of experience in digital transformation and customer management—12 of which were in leadership roles with SaaS providers—Alex has managed portfolios exceeding $250 million and achieved significant NPS improvements. He combines a data-driven approach with a customer-centric mindset, bridging the gap between business objectives and customer needs. Passionate about leveraging technology for seamless experiences, Alex also hosts "The Customer Success Podcast", where he discusses strategies for building world-class digital customer success. His expertise includes customer journey mapping, scaled customer success automation, and driving transformational change.