Matthew
Kaplon
Director of Enterprise Client Success | Logistics and Top Accounts
Indeed
Matt is a Director of Enterprise Client Success at Indeed where he leads teams who help some of the largest businesses in the world make hires and promote their employer brand using Indeed. He oversees the Enterprise Client Success teams who work with Indeed’s Logistics and Strategic Account customers.
Over the last 9 years in Customer Success, his passion has been solving complex problems for clients and his team, driving custom solutions, and building strong partnerships with Product and go-to-market teams to help clients maximize value. He lives in NYC with his partner and rescue pup, Toby.
24 October 2024 12:00 - 12:30
Retention revolution - the changing face of customer success KPIs
In the era of hyper-competitive markets and evolving customer expectations, the landscape of customer success key performance indicators is undergoing a profound transformation. This presentation delves into the dynamic shifts in KPI priorities, offering insights into the metrics that now drive customer retention strategies.
You will gain a deep understanding of the pivotal KPIs shaping modern customer success programs, empowering them to adapt and excel in today's fast-paced business environment. Join us for an illuminating session that unravels the retention revolution and equips you to lead with precision and impact.
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