Embarking on the role of a customer success leader for the first time can feel like navigating uncharted waters—filled with uncertainties, challenges, and opportunities. Delving into personal experiences, trials, and triumphs, our expert speaker Stijn offers invaluable insights tailored for budding leaders. Attendees will gain practical strategies for building strong customer relationships, fostering team cohesion, and navigating the complexities of the CS landscape. Whether you’re transitioning from another role or stepping into leadership fresh, this keynote promises to illuminate the path ahead, empowering you to steer your team towards success amidst the unknown.