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December 10, 2025

Customer Success
Festival

A year of customer success insights brought together for one unique celebration. No barriers, just the best ideas from across the globe.

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Event starts in:

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hours

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About the
summit

Level up your customer success strategy with specific, practical and expert-tested methodologies. Dive into sessions on:

Mastering customer health scores,
Driving revenue in CS,
Working alongside AI agents,

and more.

Secure your free pass for live and OnDemand access to expert-led discussions, live Q&As, and actionable insights to future-proof your role.

San Francisco
September 4 - 5, 2024

Our Stats

15+

Speakers

800+

Attendees

10+

Sessions

Cost to attend

Meet our

speakers...

Maranda

Dziekonski

Chief Customer Officer

Fexa

Nick

Chang

VP Customer Experience

Zededa

Sherrod

Patching

VP, Customer Success

GitLab

Kristopher

Loranger

Director of Customer Success

Microsoft

Karen

Schuppe

Group Vice President, Customer Success

Docusign

Sierra

Ryan

VP, Customer Success

Radancy

Jacob

Flannigan

Director, Customer Success

Eightfold.ai

James

Fette

Director of Customer Experience Strategy

GitHub

Riti

Brooks

Assistant Director, Customer Success

Moody's

Nicola

Pellatt

Head of Customer Success

GoCardless

Elena

Lawson

Director, Customer Success

Coursera

Carl

Lenocker

Senior Customer Success Executive

Splunk

Kostadin

Lilov

Head of Customer Success

Lokalise

Brit

Ferguson

Senior Principal Success Manager

Slack

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Explore the

agenda

The event will kick off at 6am PT | 9am ET | 2pm GMT.

Timings listed here are in ET.

Customer Support

Agenda

09:00

Customer Support

The value multiplier: Demonstrating the strategic ROI of CS

Jacob Flannigan, Director, Customer Success, Eightfold.ai

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09:45

Customer Support

Bridging the experience gap in the experience economy

James Fette, Director of Customer Experience Strategy, GitHub

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10:30

Customer Support

Panel: Driving revenue through customer experience - A strategic imperative for leadership

Maranda Dziekonski, Chief Customer Officer, Fexa

Sherrod Patching, VP, Customer Success, GitLab

Nick Chang, VP Customer Experience, Zededa

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11:30

Customer Support

The art of getting there: Mastering in-person client meetings

Carl Lenocker, Senior Customer Success Executive, Splunk

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12:15

Customer Support

Customer health scoring unpacked: Challenges, innovations, and best practices

Sierra Ryan, VP, Customer Success, Radancy

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13:00

Customer Support

Panel: From onboarding to advocacy - mapping the retention journey

Karen Schuppe, Group Vice President, Customer Success, Docusign

Riti Brooks, Assistant Director, Customer Success, Moody's

Brit Ferguson, Senior Principal Success Manager, Slack

Kostadin Lilov, Head of Customer Success, Lokalise

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14:00

Customer Support

Scaled customer success: A GoCardless case study

Nicola Pellatt, Head of Customer Success, GoCardless

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14:45

Customer Support

Work smarter, not harder: Automating CS with AI

Maranda Dziekonski, Chief Customer Officer, Fexa

Kristopher Loranger, Director of Customer Success, Microsoft

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15:30

Customer Support

Data-Driven Storytelling: Communicating Value, Not Just Metrics

Elena Lawson, Director, Customer Success, Coursera

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16:15

Customer Support

Stay tuned for the best of H2

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Our

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December 10, 2025

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partner?

Want to spotlight your brand in front of 800+ customer support decision-makers?

This summit will connect our global audience of CX pros with solution providers offering the lastest AI innovations to elevate their tech stack.

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Why you need

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What you'll get

out of the event

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Connect with your peers

Join a like-minded community of customer support professionals to share pain-points and grow together.

Discover best practices

Learn how leaders in customer support are transforming the industry to ensure you’re equipped for the future.

Scale your support strategy

Master AI-driven techniques & demonstrate your value to internal stakeholders.

December 10, 2025

Watch every summit
OnDemand

Committ to a Customer Success Collective Pro membership and unlock over 700 hours of OnDemand content.

That’s right, you’ll have access to every session from every Customer Success Summit ever.

Dive in to our enourmous content library featuring the best speakers from around the world
Discover the content you need as you need it - just in time learning at your fingertips
Catch up anywhere, anytime, and never miss a summit again

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FAQS

Will sessions be recorded?

All sessions will be recorded and available to watch OnDemand 24hr after the event for all attendees, subject to speaker approval.

How do I join live sessions?

You will receive a unique joining link the day before the summit. Simply follow the link in your email to access the event.

What time will the live sessions begin?

The event will kick off at 6am PT | 9am ET | 2pm GMT.

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Discover our
in-person events

See all events

May 13 & 14, 2025

Customer Success Summit Amsterdam

Amsterdam

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Jun 24 & 25, 2025

Customer Success Summit London

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Sep 16 & 17, 2025

Customer Success Summit San Francisco

San Francisco

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Oct 29 & 30, 2025

Customer Success Summit Boston

Boston

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Nov 06, 2025

Customer Success Summit Sydney

Sydney

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Nov 12 & 13, 2025

Customer Success Summit Chicago

Chicago

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Dec 03 & 04, 2025

Customer Success Summit London

London

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Jan 29, 2026

Customer Success Summit Washington DC

Washington

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Feb 11 & 12, 2026

Customer Success Summit Austin

Austin

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Mar 10 & 11, 2026

Customer Success Summit New York

New York

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Apr 01 & 02, 2026

Customer Success Summit Denver

Denver

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Join the
conversation

Join 100,000+ passionate CS enthusiasts across the globe to exchange ideas, attend local meet-ups, get answers to your questions, and find new job opportunities.

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