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Jacob
Flannigan
Director, Customer Success
Eightfold.ai
Jake Flannigan is a Customer Success Director at Eightfold.ai, where he partners with global enterprises to drive strategic value through AI-powered talent solutions. With a passion for operational excellence and measurable outcomes, Jake brings deep expertise in aligning customer success with business impact.
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09 October 2025 09:00 - 09:30
The value multiplier: Demonstrating the strategic ROI of CS