Sierra Ryan is a strategic customer success leader with a proven track record of building and scaling high-performing teams in the SaaS industry, most recently serving as VP of Customer Success at Brazen, A Radancy Company. Her career highlights include establishing a Customer Success department from scratch, developing innovative customer health tracking methodologies, and implementing robust education and support strategies that have increased customer satisfaction scores and driven significant business expansion. Throughout her professional journey, Sierra has successfully managed multi-million dollar portfolios across sectors including Department of Defense and commercial markets, growing accounts and helping organizations achieve remarkable results, most recently resulting a successful company acquisition in October 2023. A dedicated professional with exceptional skills in strategic leadership, process improvement, and customer engagement, Sierra is passionate about building meaningful client relationships and creating value through thoughtful, data-driven approaches to customer success.