Rich is energized by working with purpose-driven teams and believes he can help change the world, one person at a time. Grounded by his family, he enjoys life’s simple pleasures like backyard BBQs, road trips, and game nights. In his professional life, he focuses on improving efficiency, driving scalability, and applying data to enhance customer service and employee engagement. Rich continually evolves his programs to boost participation and performance, particularly in call center leadership, where he drives higher NPS scores and sales. Collaborating closely with business leaders, Rich turns employee feedback into actionable change, reinforcing a culture where every voice is valued.