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Rusty
Proniske
Head of Customer Expereince
Golfbreaks.com
Rusty is Head of Customer Experience at Golfbreaks, a golf travel and tourism company, and has over 18 years of expertise in the high-end golf resort, travel, and tourism industry. Known for his leadership in team management and golf group tournament coordination, he consistently drives staff performance to exceed service level agreement targets. With strong communication skills and a sharp eye for organization, he thrives in fast-paced, dynamic environments. His ability to deliver seamless experiences and optimize team productivity has made him a trusted leader in luxury travel and tourism.
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16 April 2025 12:00 - 12:30
From DMs to ROI: Turning social media customer support into a marketing powerhouse
In the digital age, customer support doesn’t just solve problems—it shapes brand perception in real time. This high-impact session dives into the art and strategy of delivering exceptional customer support across social media platforms. Discover how fast, human, and helpful interactions can drive viral brand loyalty, generate user advocacy, and convert casual followers into lifelong customers.