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Sumita
Mullick
VP, Customer Service and Operations Analytics
Wellmark Blue Cross and Blue Shield
Sumita is an experienced leader in Business Operations and Digital Transformation, with deep expertise in navigating global, multicultural, and matrixed organizations. She has a strong track record of leading large P&L operations and driving transformation strategies, including digital shifts powered by modern, technology-led ecosystem solutions. As a trusted partner to C-suite executives, Sumita has played a pivotal role in influencing, managing, and mentoring senior leaders through complex technology implementations and organizational change initiatives.
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16 April 2025 14:15 - 15:00
Panel- From scripts to strategy: Empowering your customer support team
Join industry experts as they discuss how to move beyond rigid scripts and foster a more strategic, empowered support culture. This panel will explore training, tools, and leadership approaches that enable teams to think critically, personalize service, and drive better outcomes.