What if you could truly understand what’s in your customers’ minds and use that clarity to transform your engagement strategy? In this session, Guy Nirpaz, founder of Totango, Perspective AI, and author of Farm Don’t Hunt, will reveal how AI enables businesses to move from low-touch, impersonal interactions to ALL-touch, meaningful connections. This presentation will showcase how AI uncovers hidden customer needs, eliminates low-quality engagement, and drives clarity that leads to better metrics like NRR. Real-world examples will demonstrate how businesses have reimagined customer success, recovered lost revenue, and created future-proof engagement models. You will leave with actionable strategies to unlock customer clarity, transform engagement, and prepare for the next wave of AI-driven customer success.