Partner with us

Get your ticket

Call to action

Your text goes here. Insert your content, thoughts, or information in this space.

Button

Back to speakers

Krista

Hardebeck

Director, Customer Success Management

Salesforce

Krista currently works at Salesforce, leading one of the CSM teams for Data Cloud. Before Salesforce, Krista was at Instabase, an AI startup specializing in intelligent document processing. At Instabase, she led the AMER CS team and helped establish their foundational CS practices. Before Instabase, Krista worked on the professional services team at MuleSoft. Krista is based in Southern California with her husband and likes to run, hike, and travel in her free time.

Button

16 April 2025 13:45 - 14:15

Future-proofing your CSM role: Mastering CS at AI-focused companies

How can customer success managers stay ahead in an AI-driven world? This session explores the latest advancements in artificial intelligence and their impact on customer success. Our speaker will uncover how AI-powered automation, predictive analytics, and personalization are reshaping CSM responsibilities. You will gain practical insights on leveraging AI to enhance efficiency, deepen customer relationships, and drive long-term success—ensuring they stay relevant and indispensable in the future of customer success.