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Ameya

Kawimandan

Director, Technical Support and Account Management

Palo Alto Networks

10:14Claude responded: Ameya Kawimandan is Director of Technical Support and Account Management at Palo Alto Networks, with over 14 years building and scaling global support operatio…Ameya Kawimandan is Director of Technical Support and Account Management at Palo Alto Networks, with over 14 years building and scaling global support operations. He is best known for a six-week turnaround that recovered failing SLAs across a 1,000+ engineer team supporting 300,000 accounts worldwide, overseeing a $55M P&L. Currently he is leading the development of an agentic AI tool designed to cut through escalation noise and give support and executive teams real-time visibility over what actually needs attention.

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18 February 2026 14:00 - 14:30

Cutting Through the Noise: Using Agentic AI to Manage Escalations at Scale

Escalation noise is one of the biggest hidden problems in support operations. When anyone can trigger an executive escalation, the signal gets lost and nothing gets resolved. In this session, Ameya shares how his team is using agentic AI to cut through the chaos, automate routine support tasks, and give leadership the right information at the right time.