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July 15, 2026

Agentic

Customer Support

Summit

Get exclusive insight into how top customer teams leverage agentic AI to lead with proactive support, unlock revenue opportunities, and scale with purpose.

Register now to secure your free pass for live and OnDemand access.

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Event starts in:
29

days

17

hours

31

minutes

55

until the summit starts

About the
summit

Meet the innovators turning agentic AI into real customer outcomes so you can:

- Get a first-hand account of building agentic AI support from scratch, including the failures, the pivots, and what actually got it working at scale.

- Hear honest conversations about how much autonomy is too much and what happens when AI gets it wrong.

- Leave with the frameworks to make the business case, rethink your KPIs, and prove agentic support is a growth lever not a cost play.

Secure your free pass for live and OnDemand access today.

San Francisco
September 4 - 5, 2024

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Our Stats

12+

Speakers

800+

Attendees

10+

Sessions

0

Cost to attend

Meet our

speakers...

Natia
Gasitashvili
Head of Customer Support | Bolt's Partner Company in Georgia
Bolt
Ameya
Kawimandan
Director, Technical Support and Account Management
Palo Alto Networks
Gerardo
Ramirez
Director Technical Support Data Center Americas
Cisco
Jyotiram
Pasupalak
Vice President, Customer Support Delivery
NetApp
Julie
Baxter-Rudd
Group Vice President Customer Support
Elastic
Robert
Armstrong
Director of Product Support & Customer Experience
Aya Healthcare
Carole
Evans
Director of Support Operations
Cellular Sales
Assaf
Barnir
Global Technical Support
Sentry
Phil
Gillett
Head of Customer Operations
Zutec
Shuchi
Mathur
Head of Global Solutions Engineering
Gracenote
Mark
McKercher
VP, Global Support
Sovos
Anna
Zhylyak
Head of Customer Support
SpiralEdge
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agenda

The event will kick off at 6am PDT | 9am EDT | 2pm BST.

Timings listed here are in EDT.

Agentic Customer Support Summit
Agenda
Agenda
Agenda
09:00
Agentic Customer Support Summit
Building agentic AI for customer support from the ground up
Natia Gasitashvili, Head of Customer Support | Bolt's Partner Company in Georgia, Bolt
09:45
Agentic Customer Support Summit
The new support team: What does your org look like when AI handles the routine work?
10:30
Agentic Customer Support Summit
Panel | Humans in the loop: Where do support leaders draw the line with agentic AI?
Shuchi Mathur, Head of Global Solutions Engineering, Gracenote
Phil Gillett, Head of Customer Operations, Zutec
Gerardo Ramirez, Director Technical Support Data Center Americas, Cisco
Anna Zhylyak, Head of Customer Support, SpiralEdge
11:30
Agentic Customer Support Summit
From pilot to production: What nobody tells you about scaling agentic AI in support
Jyotiram Pasupalak, Vice President, Customer Support Delivery, NetApp
12:15
Agentic Customer Support Summit
When agentic AI gets it wrong: accountability, customer fallout, and recovery
Julie Baxter-Rudd, Group Vice President Customer Support, Elastic
Carole Evans, Director of Support Operations, Cellular Sales
Assaf Barnir, Global Technical Support, Sentry
Mark McKercher, VP, Global Support, Sovos
13:15
Agentic Customer Support Summit
Measuring what matters: new KPIs for an agentic support operation
Robert Armstrong, Director of Product Support & Customer Experience, Aya Healthcare
14:00
Agentic Customer Support Summit
Cutting through the noise: using agentic AI to manage escalations at scale
Ameya Kawimandan, Director, Technical Support and Account Management, Palo Alto Networks
14:45
Agentic Customer Support Summit
The business case for agentic AI: how to sell it upstairs

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July 15, 2026

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Want to showcase your brand in front of 800+ customer support leaders looking for the best tech & solutions to sharpen their 2026 strategy?

This summit brings together a global community of CS and support pros ready to meet solution providers offering the latest innovations to enhance their tech stack.

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What you'll get

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Stay ahead of the
agentic curve

Understand where agentic AI is genuinely delivering in support operations, where the risks still are, and what the leaders moving fastest have in common.

Real experience, not theory

Hear from senior support leaders actively deploying agentic AI on what is working at scale, where the human handoff still matters, and what they would do differently from day one.

Build your agentic playbook

Turn agentic AI from concept to reality

Get the frameworks to move from curiosity to deployment, set the right guardrails, and prove the ROI of agentic support to your organisation.

July 15, 2026

Watch every summit

OnDemand

Agentic Customer Support Summit is just a taste of the 700+ hours of OnDemand content that you can unlock with a Customer Success Collective Pro membership.

That’s right, you’ll have access to every session from every Customer Success, Support, and Chief Customer Officer Summit ever.

  • Dive in to our enourmous content library featuring the best speakers from around the world

  • Discover the content you need as you need it - just in time learning at your fingertips

  • Catch up anywhere, anytime, and never miss a summit again

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Discover our
in-person events

See all events

Sep 22 & 23, 2026
AI Customer Support Summit San Francisco
San Francisco

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Oct 27, 2026
AI for Customer Support Summit Boston
Boston

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Dec 02 & 03, 2026
Customer Support Summit London
London

RSVP →

Mar 16 & 17, 2027
Customer Support Summit New York
New York

RSVP →

FAQS

Will sessions be recorded?

All session recordings will be made available to watch OnDemand the day after the live event - each attendee will be sent their unique link via email.

Please note that recording links are not shareable, so you must register to access the recordings.


How do I join live sessions?

You will receive a unique joining link the day before the summit. Simply follow the link in your email to access the event.

What time will the live sessions begin?


The event will kick off at 6am PT | 9am ET | 2pm GMT.

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