Daniel is the Head of Customer Support at Cleo AI, where he leads a team focused on delivering outstanding customer experiences through empathy, efficiency, and innovation. A former actor, Daniel began his career in the performing arts before moving into hospitality and coffee sales, where he discovered a passion for customer relationships. His transition into SaaS began in a sales role that quickly evolved into building and leading a customer support function from the ground up. Since then, Daniel has dedicated his career to developing modern support organisations that combine human connection with operational excellence.