Gerardo Ramirez, PhD, is Director of Technical Support for Data Center Americas at Cisco, where he leads regional teams delivering customer support and technical operations across complex enterprise environments. With more than 30 years of experience in IT, consulting, PMO leadership, and digital transformation, he has led large-scale initiatives across the Americas, Europe, and Latin America spanning infrastructure, ERP, automation, and customer experience. Gerardo is also Director General of Club Mentes Brillantes, focused on developing technology and innovation talent across industry and education. He holds a PhD in Strategic Planning and Technology Management and certifications including PMP, ITIL, Six Sigma Black Belt, TOGAF, Scrum, and AI Strategy.Gerardo Ramirez