Julie Baxter Rudd is Group Vice President of Global Customer Support at Elastic, where she leads a global team of more than 200 support engineers across 25+ countries. With over 30 years of experience in customer support leadership, she has built and scaled support organizations across a wide range of technologies and markets, including security, observability, infrastructure management, storage, and cloud platforms. Before joining Elastic, Julie led support operations across APJ and EMEA at OpenText and spent more than two decades at CA Technologies, progressing from Support Engineer to leading global support centers with more than 900 professionals worldwide. She also serves on the Support Advisory Board for the Technology Services Industry Association.