Jyotiram Pasupalak is a senior executive with 24 years of experience in technology and business leadership across reputed IT organizations. As a global executive, he specializes in managing cross-geographic and cross-functional customer support, service delivery operations, program management, and organizational development. He is recognized for his expertise in hybrid cloud product technology support and building high-performing support organizations. Jyotiram designs customer support service strategies and architectures with the customer at the center, guided by principles of simplicity, reduced customer effort, and positive experiences at every touchpoint. He fosters a true service-oriented mindset within teams, emphasizing the value of support and delivering exceptional customer outcomes.