Manish is Director of Technical Support Engineering at Salesforce, bringing nearly 20 years of experience leading global teams and supporting customers across organizations of all sizes. His focus is simple but powerful: ensuring customers are successful, confident, and getting real value from their technology. Manish leads and mentors high-performing teams around the world, helping them solve complex technical challenges while always putting the customer first. Known for a data-driven approach, he uses metrics and insights to continuously improve speed, quality, and outcomes. Manish is recognized for turning strategy into action, delivering results, and making sure every customer gets the support they need to succeed.