Natia Gasitashvili is Head of Customer Support at Bolt, where she has spent over six years growing from operations into support leadership. In her current role she leads teams focused on process improvement, KPI delivery, and operational excellence. She has hands-on experience implementing AI in customer support, including building agentic AI capabilities from scratch in a market with no existing AI infrastructure, growing AI coverage from zero to 50%. Natia is passionate about using technology and agile methodologies to drive smarter, faster support at scale.