With over 25 years of experience leading customer-focused organizations, Nir is a results-driven, award-winning executive passionate about driving customer success and business growth. As SVP of Technical Support at Kaseya, a global leader in cybersecurity and IT management software, he is committed to transforming the customer support experience by leveraging both people and technology. Nir's mission is to deliver exceptional customer experiences through continuous service improvement, advanced AI/ML tools, and strategic investment in employee development and retention. Since joining Kaseya, they have: - Restructured support teams for greater efficiency - Reduced customer escalations by 50% - Increased CSAT by 5% - Optimized operating costs He's proud to lead initiatives that empower customers and strengthen long-term relationships.