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Gabriel

Dizon

Global Director of Customer Success & Renewals

Litmos

Gabriel Dizon is a Customer Success executive specializing in scaled Customer Success strategy, workflow automation, and AI adoption. He has led Customer Success organizations through high growth and transformation, helping drive two companies to successful acquisitions, including one for $700M. Currently at Litmos, Gabriel is leading a scaled Customer Success transformation focused on digital engagement, pooled models, automated workflows, and AI powered execution. His work centers on building proactive, outcome driven systems that improve retention, increase efficiency, and lower cost to serve without sacrificing the customer experience. Gabriel is passionate about turning AI from theory into practical execution inside Customer Success, equipping teams to operate smarter, faster, and at scale.

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08 April 2026 13:45 - 14:15

You bought an AI tool, now what? A practical playbook for adoption, change management & ROI

Buying AI is just the first step - real value comes from effective adoption, change management, and measurable ROI. Despite widespread investment, a PwC study shows that 70% of CEOs haven’t realized expected AI gains. Many initiatives fail because tools are deployed without structured adoption plans or clear metrics. In this session, you will learn: - Why AI change management is critical to realizing value - Common pitfalls: deploying tools without pilot groups, impact measurement, or defined efficiency goals - How to combine adoption strategies with AI ROI measurement to drive tangible business outcomes - Practical steps for aligning leadership, teams, and metrics to ensure successful AI execution