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Gabriel

Dizon

Sr Manager, Customer Success

Workday

Over the past decade, Gabriel has built and led global customer success teams responsible for over $724M in combined acquisition value. His mission is to help SaaS companies turn customer success into a revenue-driving function—maximizing retention, expansion, and long-term customer value. Gabriel specializes in scaling post-sales operations, building high-performing CS teams, and implementing data-driven strategies that drive measurable impact. He is a senior leader at Workday, where he manages customer success for a globally dispersed team for some of the world’s largest enterprises, ensuring strategic alignment and long-term growth.

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16 April 2025 10:45 - 11:15

AI-powered storytelling: 5 pillars of crafting customer narratives that drive revenue

Customer success teams play a crucial role in driving retention, expansion, and long-term revenue. This presentation explores how AI-driven customer storytelling can enhance customer engagement, build stronger relationships, and unlock new growth opportunities. We will discuss how AI analyzes customer interactions to craft personalized success stories, highlight value realization, and proactively address pain points. Real-world examples will showcase how AI-powered storytelling can boost advocacy, reduce churn, and drive upsells. You will leave with actionable strategies to leverage AI-driven narratives for improved customer success and revenue growth.