Customer success teams face the challenge of scaling outcomes - onboarding, adoption, renewals, expansion, and support - without proportionally growing headcount. Agentic AI offers the potential to transform how these motions are executed, but implementation raises complex operational and human-centric questions. This panel brings together CS leaders and AI practitioners to explore the realities of deploying agentic systems in customer success, from efficiency gains to human-AI collaboration, ROI, and hidden deployment challenges. Attendees will hear candid insights on what works, what doesn’t, and how to navigate the trade-offs of a blended human-plus-agent CS model. Key discussion points: - Which CS motions - onboarding, adoption, renewals, expansion, or support deflection - scale best with agentic AI - Strategies to increase CS efficiency without customers feeling “handled by bots” - Practical impacts on CSM-to-account ratios once agents are fully deployed - Methods for attributing wins between humans and agents in a blended CS model - Realistic timelines for achieving measurable CS ROI from agentic systems Panelists will share practical lessons, emerging best practices, and strategies for integrating agentic systems while keeping customer relationships human-centered - offering a roadmap to scale customer success effectively without scaling headcount.