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Kaldia
Douag
Director, Customer Success
IBM
Kaldia is a results-driven, self-motivated and resourceful customer success leader. She has strong international experience within the information technology and services industry. She drives client satisfaction and success by being highly concerned and involved in the team's well-being and engagement.
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16 April 2025 09:45 - 10:30
Panel: Work smarter, not harder - Automating customer success with AI
What if you could achieve better customer success outcomes with less manual effort? This panel discussion explores how AI streamlines workflows, enhances customer interactions, and drives proactive engagement. Our expert speakers will showcase real-world applications of AI in automating routine tasks, predicting customer needs, and personalizing experiences at scale. You will learn how to leverage AI to boost efficiency, reduce churn, and create seamless, high-impact customer success strategies—without the extra workload.