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Kelsey
Peterson
Vice President, Customer Success
Ashby
Kelsey leads customer success, support, and services at Ashby, the all-in-one recruiting platform - an integrated solution designed to help companies of all sizes excel at hiring. Her CS team helps customers achieve targeted business outcomes while prioritizing an authentic and positive experience. Kelsey's current focus is prioritizing the customer experience with NRR and logo retention as key KPIs.
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16 April 2025 12:15 - 12:45
One-to-many: Redefining customer success with smart engagement
Traditional customer success strategies often focus on one-to-one interactions, but scaling engagement requires a smarter approach. This presentation explores how AI and data-driven insights enable one-to-many customer success models, delivering personalized, proactive engagement at scale. Real-world examples will highlight how smart engagement enhances customer experiences while maximizing efficiency. You will leave with actionable insights to redefine customer success through scalable, intelligent engagement.