16 April 2025 12:15 - 12:45
One-to-many: Redefining customer success with smart engagement
Traditional customer success strategies often focus on one-to-one interactions, but scaling engagement requires a smarter approach. This presentation explores how AI and data-driven insights enable one-to-many customer success models, delivering personalized, proactive engagement at scale.
Real-world examples will highlight how smart engagement enhances customer experiences while maximizing efficiency. You will leave with actionable insights to redefine customer success through scalable, intelligent engagement.