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Krista
Hardebeck
Director, Customer Success Management
Salesforce
Krista's prior roles included engagement, delivery and account development at Mulesoft and Regional Director of CS at Instabase. Currently, Krista is the Director of Customer Success Management for Data Cloud at Salesforce.
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16 April 2025 13:45 - 14:15
Future-proofing your CSM role: Mastering AI trends & innovations
How can customer success managers stay ahead in an AI-driven world? This session explores the latest advancements in artificial intelligence and their impact on customer success. Our speaker will uncover how AI-powered automation, predictive analytics, and personalization are reshaping CSM responsibilities. You will gain practical insights on leveraging AI to enhance efficiency, deepen customer relationships, and drive long-term success—ensuring they stay relevant and indispensable in the future of customer success.