16 April 2025 13:45 - 14:15
Future-proofing your CSM role: Mastering AI trends & innovations
How can customer success managers stay ahead in an AI-driven world? This session explores the latest advancements in artificial intelligence and their impact on customer success.
Our speaker will uncover how AI-powered automation, predictive analytics, and personalization are reshaping CSM responsibilities.
You will gain practical insights on leveraging AI to enhance efficiency, deepen customer relationships, and drive long-term success—ensuring they stay relevant and indispensable in the future of customer success.