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Kristopher
Loranger
Director of Customer Success
Microsoft
As the Director of Customer Success at Microsoft, Kristopher leads and coaches a team of technical professionals who help their customers in higher education and medical centers achieve their digital transformation goals. He has over 20 years of experience in enterprise and internet technologies, specializing in cloud solutions and services.
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16 April 2025 09:45 - 10:30
Panel: Work smarter, not harder - Automating customer success with AI
What if you could achieve better customer success outcomes with less manual effort? This panel discussion explores how AI streamlines workflows, enhances customer interactions, and drives proactive engagement. Our expert speakers will showcase real-world applications of AI in automating routine tasks, predicting customer needs, and personalizing experiences at scale. You will learn how to leverage AI to boost efficiency, reduce churn, and create seamless, high-impact customer success strategies—without the extra workload.