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Lawrence

Idems

Head of Customer Success

SeamlessHR

Lawrence is a seasoned Customer Success leader with over 12 years of client-facing experience, currently serving as Head of Customer Success at SeamlessHR. Based in West & East Africa, he specializes in building trust, driving impact, and enabling growth in the region’s expanding SaaS market. Passionate about creating a Customer Success ecosystem where professionals are empowered, businesses achieve measurable results, and customers thrive, Lawrence leads cross-functional teams to enhance revenue retention, accelerate growth, optimize partnerships, and deliver exceptional customer experiences.

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08 April 2026 16:00 - 16:30

Account planning in the age of AI: Think first, validate second

AI is transforming account planning, but are you using it the right way? Join us to uncover how top customer success teams stay ahead by combining human insight with AI-powered validation. In this session, you will learn: - Why thinking strategically before trusting AI separates the leaders from the laggards - How to anticipate client needs before the data tells you - Practical methods to validate AI recommendations without losing speed - Secrets to prioritizing high-impact accounts for maximum ROI - Ways to make AI a competitive edge, not a crutch Get ready to transform your account planning, and leave competitors scrambling to catch up!