16 April 2025 13:00 - 13:30
The science of churn: Using AI to understand & retain customers
Why do customers leave, and how can you stop them before they do? This session explores how AI uncovers hidden patterns in customer behavior, predicts churn risks, and enables proactive retention strategies.
This presentation will showcase AI-driven insights, automation, and personalized interventions that help businesses reduce churn and enhance customer loyalty. Attendees will learn how to harness AI to turn data into action—keeping customers engaged, satisfied, and coming back for more.