Partner with us

Get your ticket

Call to action
Your text goes here. Insert your content, thoughts, or information in this space.
Button

Back to speakers

Maureen
Goldin
Customer Success Director
Microsoft
As a Director of Customer Success at Microsoft, Maureen specializes in empowering life sciences and pharmaceutical clients to enhance their strategic relationships through the use of AI, data, and Azure cloud solutions. She takes a comprehensive approach to understanding my clients' needs and work to drive Cloud software consumption, AI use case development and execution to drive revenue growth, process improvement, and strategy development.
Button
08 April 2026 14:30 - 15:00
AI-driven expansion & revenue intelligence
Customer success teams are increasingly expected to drive revenue growth, but scaling expansion efforts across accounts can be challenging. AI-driven revenue intelligence enables predictive insights that guide upsell, cross-sell, and renewal strategies, helping CSMs prioritize opportunities, reduce churn risk, and maximize account value. Key topics include: - Predictive upsell and cross-sell modeling to identify high-potential accounts - AI-powered account expansion strategies that optimize timing and approach - Renewal forecasting and deal risk scoring to proactively manage at-risk accounts - Using AI insights to align CS actions with business growth goals