08 April 2026 14:30 - 15:00
AI-driven expansion & revenue intelligence
Customer success teams are increasingly expected to drive revenue growth, but scaling expansion efforts across accounts can be challenging. AI-driven revenue intelligence enables predictive insights that guide upsell, cross-sell, and renewal strategies, helping CSMs prioritize opportunities, reduce churn risk, and maximize account value.
Key topics include:
- Predictive upsell and cross-sell modeling to identify high-potential accounts
- AI-powered account expansion strategies that optimize timing and approach
- Renewal forecasting and deal risk scoring to proactively manage at-risk accounts
- Using AI insights to align CS actions with business growth goals