Vinova leads Customer Success at Wiza, where she's built the function from the ground up - standing up the team, systems, processes, and data infrastructure needed to scale CS at a high-growth startup. She developed a predictive health score model to get ahead of churn risk and is focused on how AI and automation can fundamentally reshape what a lean CS team is capable of. With roots in hospitality, Vinova is a 0-to-1 builder -bringing operational rigor and scrappy execution to early-stage environments. A native New Yorker now on the West Coast, Vinova is a classically trained Pilates instructor in her spare time.