Cag is a transformational leader with nearly 15 years of experience in B2B software companies, specializing in customer success and support excellence that drives revenue growth in multi-cloud environments. He has a proven track record of building and scaling high-performing global teams, improving customer retention, and implementing data-driven strategies that deliver measurable business impact. Currently serving as Senior Director of Customer Support at Cloudflare, Cag leads initiatives that strengthen customer relationships and operational efficiency. Previously, he was Head of Customer Support at Salesforce, where he elevated the customer experience and collaborated on strategies that accelerated MuleSoft’s growth across EMEA. Before that, he spent over nine years at ServiceNow, where he advanced through leadership roles to become Director of Customer Support. Known for his ability to inspire teams and execute at scale, Cag consistently helps organizations unlock greater value from their technology investments.