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Dan

Coto

Global Director of Customer Care & Support

Workday

Dan is the Global Director of Customer Care and Costa Rica Support Site Leader at Workday, where he leads with the belief that great operations begin with empowered people, disciplined execution, and a strong connection to business value. With more than 20 years of experience, he has built and scaled global service operations across high-growth and enterprise organizations, including LightForce, CWT, Akamai, and HP. Dan has successfully led high-performing teams in Costa Rica, the U.S., Europe, and Asia, consistently driving operational excellence and customer success. He is passionate about developing talent, fostering collaboration, and ensuring customer care strategies deliver measurable impact worldwide.

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16 April 2025 13:00 - 13:30

The first customer is your team: Engagement strategies for support leaders

Successful customer support starts from within, with engaged, empowered teams. Dan Coto, Global Director of Customer Care & Support at Workday, will share strategies for building a culture that motivates and retains top talent. The session will explore practical approaches to team communication, recognition, and professional growth that directly impact service quality. Attendees will learn how investing in their internal “first customers” drives higher performance, collaboration, and customer satisfaction. Dan will illustrate how prioritizing team engagement translates into measurable results for both employees and customers.