Dmitrii
Makhusaev
VP of Customer Support
Semrush
Dmitrii is highly regarded as a customer success expert and a people-oriented leader. He is a dynamic and innovative VP of Customer Support and Enterprise Success at Semrush, with over 8 years of leadership experience in B2B and B2C customer service environments. Dmitrii is an expert in driving departmental growth through strategic implementation of self-service and AI solutions while maintaining a people-first culture. He has a proven track record in process optimization, cross-regional team development, and delivering top-tier customer success initiatives.
09 October 2024 14:00 - 14:30
Customer support as a cradle of talents
Customer support is an excellent starting point for many careers, both within and beyond the support field. In this role, professionals grow their skills in problem-solving, communication, empathy, and adaptability. These experiences help support professionals to grow into leaders, product developers, marketers, sales reps, and more.
Join this session, where industry professionals will share insights on the vital role that customer support plays in developing successful careers.
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