As AI takes on more of the day-to-day workload, the shape of support teams is shifting underneath it. This panel brings together support leaders to discuss what that shift actually looks like from the inside. Rather than debating whether AI will change support roles, this conversation starts from the assumption that it already has and asks what leaders need to do about it now. Topics up for discussion: - What "success" means for a support agent when AI handles the routine work - How training programs need to evolve to prepare teams for a hybrid workload - New team structures emerging as roles get redefined - The particular challenges of managing global, distributed teams through this transition - How to keep morale and career progression intact when the job itself is changing Panelists will bring a range of perspectives and real examples from teams already navigating this change, offering a candid look at what's ahead for support as a profession.