Francesco is the Global Director of Customer Support at ActiveProspect, where he inspires and leads a worldwide support organization with a focus on long-term strategy and operational excellence. He drives team performance by setting clear goals across efficiency and customer satisfaction metrics, including resolution time, CSAT, and resolution rate. Francesco oversees middle and senior managers, guiding annual plans, daily operations, and partnerships to ensure seamless execution. He also leads the quality team, fostering a strong, quality-driven mindset dedicated to delivering customer delight. Passionate about continuous improvement, he leverages customer insights and trends to shape innovative support strategies and drive impactful results. By cultivating a positive team culture and partnering closely with customer success leadership, Francesco ensures every interaction contributes to a seamless and engaging customer experience.