Joep is the Senior Vice President of Customer Support and Order to Cash at Elsevier, where he leads a global team of over 600 professionals. With nearly two decades of experience at Elsevier, he oversees invoicing, fulfillment, and customer support for online products generating $2.8B in annual revenue. Joep is passionate about delivering exceptional customer experiences, using insights from customer interactions to improve products, processes, and long-term loyalty. His leadership drives trust, renewal, and revenue growth across Elsevier’s diverse customer base.