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Kimberly
Ayala
Director of Customer Success, North & South America
Akeneo
With a wide range of experience gained from over 15 years working with an assortment of Fortune 100 enterprises, Kim has repeatedly demonstrated an ability to grow and retain accounts by building a strong foundation of trust, value and professionalism with her customers. Kim has spent her career advising organizations on software adoption, engagement practices and how to measure success across a wide range of industries, use-cases and products. Now, Kim supports and leads a team of world-class CSMs that embody these same qualities. She works to instill the same mindset, skills and concepts that she's learned through her experience and help them reach new heights in their career.
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09 October 2024 11:30 - 12:00
Using data to personalize the customer experience
It's more important than ever to tailor your approach to customers based on their specific needs. Using data to backup your message adds legitimacy, increases customer engagement and builds your reputation as a trusted advisor. This session will talk about ways to use data to drive customer experiences that are personalized for maximum impact.

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